Privacy Policy

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name, email address, phone number, and business information
• Payment and billing information
• Real estate transaction data and lead information
• Communications and correspondence with our AI agents and support team
• Any other information you choose to provide

Automatically Collected Information

• Usage data, including how you interact with our AI agents
• Device information, IP address, browser type, and operating system
• Cookies and similar tracking technologies
• Call recordings and conversation logs with our AI systems
• Performance metrics and analytics data

Third-Party Information

We may receive information from third parties, including:

• GoHighLevel platform data and integrations
• Public records and real estate databases
• Lead generation partners and marketing platforms
• Social media platforms and advertising networks

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our AI-powered CRM services
• Process transactions, billing, and customer support
• Train and improve our AI agents (Alex, Ryan, and Gina)
• Send important notices, updates, and marketing communications
• Comply with legal obligations and enforce our Terms of Service
• Prevent fraud, security incidents, and abuse of our platform
• Conduct research and development for service improvements

3. Information Sharing and Disclosure

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• GoHighLevel and other CRM platform providers
• Payment processors and billing services
• Cloud hosting and data storage providers
• AI and machine learning service providers
• Customer support and communication tools

Legal Requirements

We may disclose your information when required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Protect the rights, property, or safety of AI Dream Team, our users, or the public
• Investigate and prevent fraud, security breaches, or illegal activities
• Enforce our Terms of Service or other agreements

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and employee training
• Secure cloud infrastructure and backup systems

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Improve our AI systems and service quality

Upon account termination, we may retain certain information for legitimate business purposes and legal compliance.

6. Your Rights and Choices

Access and Control

You may:

• Access, update, or delete your personal information through your account
• Opt-out of marketing communications
• Request data portability or deletion (subject to legal limitations)
• Disable certain tracking technologies

Limitations

Your rights may be limited in certain circumstances, including:

• When information is necessary for legal compliance
• For fraud prevention and security purposes
• When deletion would interfere with ongoing business operations
• As required for AI system training and improvement

7. Cookies and Tracking

We use cookies and similar technologies to:

• Provide and improve our services
• Analyze usage patterns and performance
• Deliver personalized content and advertising
• Remember your preferences and settings

You can control cookie settings through your browser, but this may limit platform functionality.

8. Third-Party Links and Services

Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers.

11. AI-Specific Privacy Considerations

AI Training and Development

Your interactions with our AI agents (Alex, Ryan, and Gina) may be used to:

• Improve AI performance and accuracy
• Develop new features and capabilities
• Train machine learning models
• Ensure quality and compliance

Call and Conversation Recording

Our AI agents may record and analyze conversations for:

• Quality assurance and training purposes
• Legal compliance and dispute resolution
• Service improvement and optimization

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights including:

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us using the information provided below.

13. Limitation of Liability

14. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after any changes constitutes acceptance of the revised policy.